Refund policy

Return & Refund Policy

Effective Date: September 27, 2025

At XOVA Skin, we are committed to delivering high-quality nutraceutical products that meet strict quality and safety standards. Due to the hygienic nature of our products, please read our Return & Refund Policy carefully before making a purchase.

Returns

For health and safety reasons, we do not accept returns on products that have been opened, used, or tampered with.

A return request will only be considered under the following circumstances:

  • You received the wrong product.

  • The product arrived damaged during shipping.

  • The product is defective upon delivery.

  • The product has expired at the time of delivery.

To be eligible, you must notify us within 48 hours of receiving your order.

Refunds

Refunds are available only for approved cases, including:

  • Incorrect product delivered.

  • Damaged product received.

  • Manufacturing defect.

  • Order cancelled before dispatch.

Once your request has been reviewed and approved, the refund will be processed to your original payment method within 5–7 business days.

Replacement Policy

If your request is approved, we will replace the product at no additional cost in the following cases:

  • Incorrect item delivered.

  • Product damaged during transit.

  • Manufacturing defect.

Replacement is subject to product availability.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products.

  • Products with broken or removed safety seals.

  • Products damaged due to improper handling or storage.

  • Orders returned without prior approval.

  • Promotional, discounted, or clearance products unless received damaged or incorrect.

Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order ID

  • Clear photographs of the product

  • Images of the outer packaging

  • A brief description of the issue

Our support team will review your request and respond within 2–3 business days.

Shipping Charges

Original shipping charges are non-refundable.

If a replacement or refund is approved due to an error on our part, XOVA Skin will bear the shipping costs.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: xovaskinweb@gmail.com

Phone: +91 80747 09926

Our customer support team will be happy to assist you during business hours.

XOVA Skin reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be published on this page.