Shipping policy

Shipping Policy

Effective Date: September 27, 2025

Thank you for choosing XOVA Skin. We are committed to delivering your order safely and on time. Please review our Shipping Policy to understand how we process and deliver your orders.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • We may offer free shipping on selected products or promotional campaigns, which will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS. You can use the tracking details to monitor your shipment until delivery.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address, unavailable recipient, or other customer-related reasons, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate when placing an order. XOVA Skin is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or if you receive the wrong product, please contact us within 48 hours of delivery with:

  • Your Order ID

  • Photographs of the product and packaging

  • A brief description of the issue

Our support team will investigate and provide a suitable resolution.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government restrictions

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Email: xovaskinweb@gmail.com

Phone: +91 80747 09926

Our customer support team is available to assist you during business hours.

XOVA Skin reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.